30 Day Money Back Guarantee & Refund Policy

 

Our team wants to ensure that you are 100% satisfied with your purchase. If you have any technical or sales questions, please do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your needs and you attempted to resolve issues with our support staff, we want to make things right.

We’d love to know where your needs weren’t met, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. Please include your order number and why you are requesting a refund, so we can understand the issue and resolve it promptly.

We make every attempt to process refunds as quickly as possible. However, Stripe or PayPal (our payment processors) or your financial institution can take up to 20 days for the refund to reflect in your bank account/card. We have no control over how long this takes.

** Most payment processors charge us a non-refundable fee. This fee will be deducted from the total refunded amount.

 

Requesting a Refund

 

To submit a refund request please follow the process below:

  1. Go to: ChartDynamix.com > Contact > Submit a Help Ticket
  2. In the form, enter your full name and email.
    Enter the subject: Order #[your order number] : Refund Request
    If you are requesting a refund for a part of the order, please name the specific products you want a refund for.
  3. In the description, please enter the details of why you are requesting a refund.
    To improve our products for users like yourself please provide any details possible, including any issues you encountered with the product that we may be able to resolve.
  4. Once you submit the support ticket, you will receive an auto-response from us. That just lets you know we’ve received your request.
  5. Once we’ve had a chance to review your request we will be in touch to confirm the refund status.