Most of our product licenses include two machine activations with each purchase so that users may install CDX tools on two machines concurrently (such as a desktop and laptop) at no additional cost. In the event you need to disable one machine and activate another you may do so at any time from your Account Center.
No. Your payment data is never stored on our servers and our staff cannot access it. In most cases your payment data does not even pass through our severs. In the event that it does, all transmissions are secured via strong SSL encryption. Even when you purchase a recurring-subscription, payment data is stored with the payment processor only.
Our primary transaction provider is Stripe. Stripe is certified to PCI Service Provider Level 1, the highest level of certification available in the payments industry. They make use of best-in-class security tools and practices to maintain a high level of security at all times. You may read more about their security practices here.
We are obsessively focused on providing helpful products that work for you! Although we may not offer free trials on our entire product collection, we do offer a 30-Day Money Back Guarantee on all software. If you decide for any reason that your purchase does not work for you, let us know! We will do our best to find a solution or offer you a refund within the 30-day window. See further details here.
NinjaTrader’s award-winning trading software is consistently voted an industry leader by the trading community. Featuring 1000s of Apps & Add-Ons for unlimited customization, NinjaTrader is used by over 40,000 traders for advanced market analysis, professional charting and fast order execution.
Yes. Please check the Knowledge Base before requesting live support. We will provide remote desktop support for eligible clients that need first-time setup guidance or have encountered issues that may require more complex troubleshooting by our technicians. If you think a live support session may be appropriate for your situation, please open a new ticket with the details of your issue.
To schedule a remote support session, please include two available times for the technician to connect to your desktop including your time zone and contact phone number.